THE COMPANY IS Pitch Perfect Glamping. We offer a relaxing, tranquil and luxury family orientated stay. Every effort is made to ensure you get the best experience and the management reserves the right to decline bookings if it is felt it may jeopardise these values.
Bookings must be made at least 48 hours in advance of check-in time to avoid disappointment.
YOU;- ‘The Hirer’ The person hiring the equipment from the company, and whose ultimately responsible for all damages caused whilst hiring the equipment from Pitch Perfect Glamping. The hirers name will appear on the booking form and must be at least 18 years of age.
PAYMENTS AND DAMAGES;-
A full refund of your Damage deposit/Booking Deposit (£50)will be offered if 4 weeks cancellation is given prior to the Booking date, minus a £20 admin fee. Less than 4 weeks notice given, no refund will be given due to rescheduling bookings etc.
All Small Damages extra cleaning will be deducted from your booking Deposit, but in the event of Major Damage incurred an itemized bill will be sent to you and payment will be expected within a two week period.
By signing the Terms and Conditions on arrival YOU the Hirer agree to the above in Full.
CANCELLATIONS DUE TO AN ACT/FORCE OF NATURE;-
Pitch Perfect Glamping will endeavour as much as practicably possible to offer you the same package as booked at a different date which hopefully suits or is convenient to all parties, or offer a full refund .
BEHAVIOUR WHILST ON SITE/DURING YOUR STAY;-
We run a quiet site policy to ensure others as well as yourselves can relax and have an enjoyable stay , any reports/complaints form other guests will be taken seriously and dealt with accordingly and the appropriate action taken.
The use of foul language, Any acts of Vandalism, Drunken loud or threatening behaviour will not be tolerated at any time on our campsite.. Any of the above acts will result in all members of the offending group being asked to leave immediately and no refunds will be given. (if necessary police will be called).
LIMITATIONS OF LIABILITY OF THE COMPANY;-
The company will not be held liable for the use of any other equipment used during your stay, other than what has been provided.
The hirer will be held responsible/liable for any damage caused.
No appliances’ other than what been provided will be allowed to be used inside the Tents or within the immediate area.
No Cooking appliances or the use of GAS appliances is permitted at all times.
The Hirer is also responsible for all equipment provided during the duration of their stay, and any loss or damage / costs associated .
THE HIRER’S RESPONSIBILITY;-
Barbeque / Open fire pits are not to be left unattended at any time, and must stay in their designated areas as found on arrival.
The use of such equipment must be taken seriously at all times, and a small fire extinguisher must be at hand in the event of any situation getting out of hand. THE COMPANY WILL NOT be held responsible for any accidents’ that may occur whilst using such equipment.
No separate fires are allowed any where on site, and all fires are to be extinguished before bedding down for the night .
HOT embers are to be disposed of in the metal bins provided / after and before each use.
(Charcoal and fire wood can be bought on site)
LIABILITY TO THIRD PARTIES;-
The Company will not be responsible for/and the Hirer will indemnify the company against all claims for the injury to persons or the loss damage to property howsoever caused on site, unless it be proved that such injury or damage was caused by negligence of the Company. This contract will only be governed by the exclusive jurisdiction of the Courts of England and Wales.
For the comfort of all guests we do not allow dogs on site.
The Company reserves the right to amend their web site and terms and conditions at any time, without prior notice, the hirer’s obligations not being limited to the above.
The contract will be terminated in the event of non-payment, or if there is a breach of the aforementioned Terms and Conditions. If any clause is deemed invalid it will not affect the rest of the terms and conditions.
Perfect Pitch Glamping is committed to protecting your privacy.
This statement explains how and when we collect information from you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who we are;-
Pitch Perfect Glamping is a holiday business specializing in Glamping Holidays.
Any questions in relation to the above statement, our privacy practises, or a request for your personal information should be addressed to “ The Data protection officer and sent to the following e-mail address pitchperfectglamping.co.uk.
What information do we collect?
Pitch Perfect Glamping collects information about you as part of our business process and functions. The information usually includes your name address and telephone number, names of party members and a e-mail address, payment arrangements and special details / requirements such as those special needs regarding a members needs/disabilities to be considered for their holiday with stay us.
What does Pitch Perfect Glamping do with the information collected ?
1, Process your booking/payment.
2, Communicate with you regarding your stay.
3, Relay information to you
4, Notify you of any changes in our service to you.
5, To seek your view on the service we provided.
6, Send you information of events and future services which may be of offer to you.
Who do we share your information with?
Pitch Perfect Glamping may pass on your details to individuals and organizations as part of our business process and functions. This is so that your holiday booking, rental and any travel related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other as outlined or permitted within law.
How do we treat your information;-
All details you pass to Pitch Perfect Glamping are kept for the duration of your booking and such reasonable period thereafter .
We keep your information securely and do not share this information with third parties other than set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.
The companies and third parties to whom we disclose customer details may contact you.
If you do not wish to receive any of the communications out on in this statement , please inform us as soon as possible by e-mail, the details of which are as above.
If you have any queries please in the first instance contact Pitch Perfect Glamping.
The information Commissioners website contains further useful information and advice.